Refunds and Returns Policy
We do not normally give refunds if you simply change your mind, or make a wrong decision. Please carefully select the correct product, and ensure that where necessary, relevant notes are added to your order.

Under ACCC regulations, we are not obliged to accept returns based on a “Change of Mind”. However we can, at our discretion, apply a restocking fee of 15% + return freight to individual cases. This only applies to items unopened, within 10 business days of order.

You may return most new, unopened items within 14 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.). We will not however, pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Product Warranties
Repair or replacement is at the discretion of the product manufacturer.

In the event that you need to make a warranty claim or wish to return an item, please use the following procedure:
– Contact us by email or by calling +27 011 466 0329 to inform us of the issue
– We will assess whether the item is returnable to us or not
– If we deem the item returnable, we will provide you with a return authorisation number
– If the item is to be returned directly to the manufacturer, we will provide you with their details
– Unless otherwise stated, freight for all warranties and returns is to be paid by the customer
– The final decision for all warranties is made by the respective part manufacturer/s,

Customer Service Policy
We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy
We are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.